“What Our Customers Say”

“There are no small moments, in some ways, because every single one of these moments is amplified right now. It’s all about setting expectations and then delivering on those smaller promises throughout the journey.”
Jeannie Walter

One Medical, COO, Operations, Lean Management

Doug Gunderson, Former Head of Operations, One Medical

Andrea is a high-energy, passionate, mission-driven leader who understands the critical importance of leadership and team development. Andrea has been incredibly impactful helping leaders become more effective in engaging their teams in the process of improving performance.

Emily Henke, Executive Director, OPHI

I was lucky to be working with Rachael during some of the toughest and most rewarding periods of growth in my professional life so far--I came through healthier, happier, and more effective than I could have ever managed on my own. She helped me build structure where I needed it the most, become more efficient with my energy, and understand how my role and priorities were shifting as I moved up in leadership roles. Thanks to my time with Rachael, I have improved my confidence, boundaries, and comfort with ambiguity. She's helped develop my vision for my professional and personal trajectory, and my philosophy on balance. I highly recommend 1:1 coaching with Rachael.

Patricia Froehling, Optum, Revenue Cycle Management

Patricia Froehling, SVP Operations, Optum Insight

Andrea was instrumental in helping my leadership team deliver better employee engagement and improved my team's operational performance by driving a team environment, building a bridge between leaders and their teams as well as motivating my leaders towards servant leadership. She has an incredible skill of connecting with all different types of leaders because she meets people where they are. We saw double-digit improvements in our employee engagement and surpassed our financial targets. Andrea is a pleasure to partner with and has a deep passion to deliver success.

Pampered Chef, Controller, Berkshire Hathaway

Susan Sierakowski, CPA, Corporate Controller at The Pampered Chef, A Berkshire Hathaway Company

I had the pleasure of being part of Rachael’s Finding Your Leadership Voice group coaching. The weekly topics, group discussions with individuals across multiple industries and positions, real life examples used to apply the leadership concepts, and resources provided made this engaging, educational, and practical rather than a format of simply presentations and lectures. The confidence in my leadership style and application grew exponentially by the end of this session. I would highly recommend it to anyone ready for that next step into not just managing but truly leading or those who have been in leadership positions but are looking to deepen/expand their skills.

Shola Richards, Workplace Civility, DEI

Shola Richards, Founder & CEO Go Together Global

To call Andrea an "exceptional professional" would be a gross understatement of how extraordinary this woman truly is. Simply put, Andrea is a visionary. In my career, I have never seen anyone have the ability to clearly and concisely deliver a message to all levels of the organization and effectively as she can. It doesn't matter if she is communicating to C-Level executives or front line employees, everyone who is fortunate enough to spend time watching her in action will leave changed by her boundless enthusiasm, passion, and knowledge of our healthcare system. Without even a shred of doubt, I feel secure in the future of American healthcare knowing that Andrea will be one of the brilliant minds leading the way for all of us. Simply put, there is no one better.

Cook County, Director

April Witteveen, Library Director, OSU Cascades

Rachael skillfully guided our team through a great discussion on values and how we can best serve our community when we live out the values we believe in as an organization. Rachael’s sense of humor and kindness led to an immediate connection with everyone in the room during our time together; this created an environment of trust that was crucial to open discussion and led to meaningful insight. We will invite her back and I highly recommend her to other organizations looking to bring in a consultant.

Carmen Fells, Revenue Cycle Management, Northwell

Carmen Fells, Vice President, Revenue Cycle Operations, Northwell Healthcare

Andrea is the best of the best! I have had the privilege to work with Andrea driving excellence with several initiatives. In partnering with Andrea we had an increase across the market for Press Ganey Scores as it relates patient registration questions. We enhanced communication and sharing between facilities, problem solving, process and quality improvements. In addition our Employee Engagement scores increased by 20% from prior year. She is a skilled, strategic, servant leader driving experience, productivity, building cultures while increasing employee engagement and leadership effectiveness.

Lindsey Scott-Florez, Practice Leader Health Plan Regulatory Services Kaiser Permanente

I recently attended Rachael’s group coaching sessions and it was the best professional development experience of my career. She helped me so much in identifying the kind of leader I want to be and provided concrete exercises to develop the skills to support my vision. Rachael is an extremely gifted coach I can’t recommend her highly enough.

Kim Barber, Learning and Development Executive

Rachael’s work paved the way for growth and change. Through her exceptional organizational development work and ability to engage with employees and leadership, she fostered a commitment to growth, collaboration, and innovation. Rachael demonstrated a remarkable ability to facilitate open dialogue among employees and leadership, creating a safe space for sharing ideas and concerns. Her structured approach to gathering in-depth feedback provided invaluable insights that have informed our strategic direction. Through her workshops and one-on-one coaching sessions, Rachael effectively addressed the specific needs of our leaders and employees and empowered our management team to embrace their leadership capabilities. Her encouragement and support have inspired employees to embrace challenges and view setbacks as opportunities for learning. It is with great ease that I recommend Rachel Gass.